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| Will you send me a confirmation for my order? |
You will receive an order confirmation by email. |
| Can I check online to see if my order was shipped? |
We
are sorry, at this time we are unable to provide this information
online. You may contact us for the status on your backorder. |
| I know you carry this item but I couldn't find it on your site? Can I order it anyway?
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We
do not feature all of our catalog items online, You can first check our
online departments or search for the item. If you do not see your item
online please contact us. We'll check stock on the item and help you
place an order. |
| Can I make changes to my order after it has been submitted? |
We
are sorry, orders cannot be changed once they are submitted. We process
orders as soon as they are received and processing procedures do not
allow changes. |
| Do you have sale items available online? |
Our
Outlet Store department offers great savings on swimsuits, apparel and
swimming equipment. Be sure to visit often, item selection changes
often. |
| Can I check the status of my backorder online? |
We
are sorry, at this time we are unable to provide this information
online. Please contact us for the status on your backorder. |
| Where are your Retail Stores located? |
Aardvark's main store and Corporate Headquarters are in Chantilly, Virginia. We also have a retail store in
Rockville, Maryland. The Virginia store is located at 14221-A Willard
Rd., Chantilly, VA. The Rockville store is located at 831-D Rockville
Pike, Rockville, MD (in the Wintergreen Plaza). |
| Is online ordering really secure? |
Yes. To ensure the security of your online transactions, we use Verisign software that uses Netscape SSL technology. |
| Do you sell or share my name, postal information or email address with other companies? |
No. We do not share or sell your name, postal address or email address with other companies. |
| How do I purchase a Gift Certificate online? |
Go
to Gift Certificates, and order indicate the number of Certificates
that you want. We offer Aardvark Gift Certificates in $ 25.00
increments. We will mail your gift certificate(s) to the person you
indicated. We at this time are unable to offer you electronic gift
certificates. |
| What should I do if I lose a Gift Certificate someone has sent me? |
Sorry,
If the Gift Certificate is lost it is the same as cash and will not be
replaced. Please be carefull with all Gift Certificates. |
| What if I have a problem with an order I've received? |
If
you have any questions, concerns or need assistance with an order you
have received please contact us. If you need to return an item, please
refer to your packing slip or the return instructions below. |
| What information do I need to include in my return? |
Please
refer to your packing slip for detailed instructions on making your
return. If the packing slip is missing or unavailable, please follow
these instructions:
1. Write a brief note explaining how you would
like your return handled. (i.e. would like us to exchange the item,
issue a Gift Certificate, issue a refund or credit the card originally
charged, or other (please explain).
2. Let us know why you are returning the item (i.e. wrong size, wrong item, wrong color, wasn't what you expected).
3. Specify the mailing/shipping name and address if you are requesting
an exchange or refund. Include an email address, telephone number (day
and evening), and fax number if available, incase we have questions.
4. If you are requesting an exchange for an item that was not a manufacturer defect or incorrectly shipped, please include payment for shipping, or note that your original credit card should be used to process shipping.
5. Ship your return to us:
Aardvark Swim & Sport, Inc.
14221-A Willard Rd. Suite#1050
Chantilly, VA 20151
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| What is the telephone number to your store? |
The
number to our Chantilly store is 703-631-6045. The number to our
Rockville Store is 301-309-3660. You can contact mail order at
1-800-729-1577. |
